Help Center

At the ecoBaby Company we post or courier your order to any address in South Africa.

Orders of R650 or more automatically qualify for Free Courier Delivery. Should you wish to have your Free Delivery order sent via the Post Office, you can use the Notes field to let us know. Orders below R650 will be prompted to choose the delivery method that you prefer on the ‘Checkout’ page.

MAIN CENTRES

• Courier delivery takes 1 to 3 working days from your order being dispatched. Delivery via courier is a door to door service. Courier deliveries are made Monday to Friday between 9am and 5pm. Our couriers do not deliver on weekends or public holidays.
• Post Office delivery takes 2 to 4 working days from your order being dispatched. Delivery via the post office is a counter to counter service. Please remember to take the parcel card or tracking reference and your ID with you when you go to collect your parcel.

OUTLYING AREAS

• Courier delivery to outlying areas takes 2 to 5 working days from your order being dispatched. Please do not hesitate to contact our customer services team if you wish to get a more exact estimate. Unfortunately we cannot offer courier delivery to remote areas e.g. remote farms or mines. The post office option is available for these areas, or we can deliver to a friend/store in a nearby town.
• Post Office delivery takes 4 to 7 working days from your order being dispatched. Delivery via the post office is a counter to counter service. Please remember to take the parcel card or tracking reference and your ID with you when you go to collect your parcel.

Please note that the lead times shown above are the normal scenarios. We do our best to dispatch orders as they come in and we rely on our couriers to not experience delays, but we cannot guarantee the lead times, they are just estimates. If you need to know exactly how long a particular courier delivery will take, please contact us and we will gladly assist.

If your delivery has not been delivered after the estimated times shown above, please contact us with your order number so that we can follow up on the matter.

If your shopping carts total is R650 or more, you automatically qualify for free delivery in South Africa.

• If delivery is to a main centre the free delivery option takes between 1 – 3 days from dispatch to your door
• If delivery is outside of main centres the free delivery option can take up to 7 days from dispatch to your door
• Should you be unable to receive a courier delivery and prefer for us to make use of the South African Post Office (Counter to Counter) then please let us know. Either by using the “special instructions” box in the shopping cart or by contacting us via email or phone

If you need something in a hurry we will do our best to help you. Please contact us before placing your order and we will check out the best options to get your order to you ASAP and send you a shipping quote. Also remember that by ordering earlier in the week and early in the day we can get your delivery to you sooner.

Absolutely! All you need to do is select ‘Ship to a different address’ when filling out your checkout details. Enter the name and delivery details of the lucky person who will be receiving the gift and we will take care of the rest. We will even include a free, hand-written gift card with your purchase. Neat, hey?

We will email you your parcel’s tracking information as soon as it is dispatched. You can then track your parcel on the post office or courier’s websites.